This is an odd and happy tale, rather than the usual "we hate NI" rant. I bought NI's Pro53 Prophet 5 emulation when I first started buying softsynths, largely on the basis of the first killer preset (why is it most other companies have some dreary bass synth sound in that first slot?). Soon, however I came to the conclusion that it really wasn't cutting it, I wasn't using it and it was basically taking up space. Then the Komplete2 offer came along and pro53 was my golden key to get Komplete2 at a knock down price, which gave me the sampler, Reaktor and FM7, all things on my "to buy" list. So mistake one, but with a happy ending.
Then I got Komplete Care 2005 and got all my updates free for 2005. I decided to get Komplete Care 2006 even though I didn't expect the same level of upgrades. Towards the middle of the year, nothing and I started to think I'd made a mistake. Then I got a free gift from NI. Basically they said they were late with the upgrades, don't worry and here are a couple of instruction DVDs. Nice! Never really got far with manuals.
Then the really good news..because they were so late they were giving us Komplete4 for free (makes sense, means everyone is now on the same upgrade path), so I get Guitar Rig, Acoustik and Electrik Piano, as well as the Absynth and FM upgrades. great! And also because you have been so patient, here's a voucher for $180.
I've taken a while to sort out my upgrade as I've needed to get a new external drive to host the additional 12Gb of samples associated with the pianos. In the meantime NI made a mess of their registration programme. So..they given us a copy of their new "Massive" synth for free!
So many blunders..so many gains!